Cancellation & refund policy
A plain-language summary of how we handle this.
legal.reviewed: true in the site config to remove this notice.Before anything is committed
You can cancel a request at any time before a service has been confirmed with a provider on your behalf, at no charge.
After a provider is engaged
Once a provider has been engaged for you, that provider's own terms apply to its charges. Your itemised quotation shows which charges are ours and which are third-party charges, so it is clear what is refundable and what may not be.
Refunds
We refund amounts that we are able to recover or that were not used. We will explain, item by item, what is being refunded and what is not. Refund timelines to be confirmed by counsel.
If we cannot deliver
If we are unable to deliver an arrangement we agreed, we will tell you promptly, propose an alternative where we can, and refund what you have paid for that arrangement.
How to ask
You can contact us using the details on our contact page. Please quote your enquiry reference.